A warranty is an important financial asset. It assures the buyer that the product or service is free from defects and often provides for a specific solution, such as repair or replacement, in the event the product or service fails to meet the terms and conditions stated in the warranty. Here’s a guide on how to use your window warranty.
How to Get Help
Your Renewal by Andersen® window products are warranted under a fully transferable limited warranty that covers parts, labor and original installation services. If you discover some form of a defect and require assistance under the warranty, you can contact your sales representative, the nearest Renewal by Andersen showroom or our warranty service line at (800) 441-1109, or visit our official website.
When You Call
Within two weeks after notification, our team will contact you to examine the facts of your claim and arrange for an appropriate course of action. During your call, the windows and doors sales representative might ask for the following information:
- The serial number of the affected window product: It is located on the label on the top or size of the window frame, for example.
- The specific problem you have experienced
- Attempts that have been made to fix the problem
- Your address and contact details
If the defects are covered under the limited warranty, we will provide the remedies at no cost to you. If the affected product is beyond the coverage period, however, our representatives can provide replacement parts or repair and routine maintenance services, should you require them, at a reasonable fee.
Put your trust and confidence in the hands of experienced professionals who have a long history of excellence in service, materials and warranties in Spring and surrounding Texas communities. Call Renewal by Andersen of Houston today at (281) 547-6177 to discuss your replacement windows and patio doors needs, or fill out our contact form to request a free quote.
