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Tandem™ Installation Customer Service

It’s not just a house, it’s your home

Tandem™ Installation Customer Service

We know the installation of brand new windows and patio doors is a big deal. That’s why we’re bringing you Tandem™; our Houston-based, internal, installation-specific customer service organization.

Tandem is loaded with trained and experienced professionals who are solely dedicated to guiding you through the installation process. In short, with Tandem, you get your very own qualified installation guide (a concierge) at no additional cost.

When you buy from Renewal by Andersen, a concierge from Tandem is immediately assigned to you. Once assigned, we’ll introduce you to your concierge and, as your single-point-of-contact, your concierge will work with you throughout the installation process including:

– Scheduling
– Tech measure
– Order confirmation
– Pre-installation
– Installation
– Completion
– Follow up

So, whether you buy replacement windows, a new patio door, or both, not only will you own products of the highest quality, you’ll get installation that’s every bit as great. We understand – it’s not just a house, it’s your home.

Reviews

"We were very pleased with the process. Our windows are beautiful, and we are very happy we made the decision to choose Renewal by Andersen."

Scott | Houston, TX
November 10

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