9825 FM 2920 RD Tomball, Texas
Full Time
Under general supervision of the Operations Specialist, is responsible for handling all aspects of assisting homeowners with their HOA approval. Assists in preparing documents and applications for the homeowner.
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Monitor HOA Report Daily
Work through your assigned projects from oldest to newest.
Notate within Rforce for when there are updates, notifying proper personnel
Assist Homeowners who may need to apply themselves by preparing documents and communicating via text/email or by phone
Check pending applications weekly and follow up on projects as needed. Ensure a 48 hr turnaround on any applications that a homeowner must submit.
Call homeowners or HOAs to check if they’ve received an approval
Other duties as assigned.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Adaptability – be able to be receptive of feedback and work with your team lead to ensure we are efficient with our daily tasks
Communications – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Cooperation – work with the HOA department to ensure homeowners are the top priority
Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability – Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
Planning and Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Problem Solving – Utilize Google and other tools to assist you with gaining information when needed. Work with your team to assist Homeowner’s when issues arise.
Quality – Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.
Use of Technology – Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.
Teamwork – Work with the HOA and Permitting team to ensure
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree with one year office experience. Permits and warranties is a plus. Notary a plus but must be willing to obtain notary status within 3 months.
Language Ability: Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.
Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
Computer Skills: Intermediate knowledge of Microsoft Office 365 including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works indoors in a climate-controlled setting.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
When you choose Renewal by Andersen® Houston, you’re not just buying windows and doors – you’re investing in your home’s future and becoming part of a tradition of excellence that spans over a century.
Experience the Renewal by Andersen® difference for yourself. Contact us today to schedule your free, no-obligation consultation and take the first step towards transforming your Houston home.
© Renewal by Andersen in Houston
Renewal by Andersen North Houston
Administration Office
647 James Street
Tomball, TX 77375
Renewal by Andersen South Houston
Administration Office
9330 West Airport Blvd
Houston, TX 77031
Walmart Showroom
18700 Hwy 105 W,
Montgomery, TX 77356
1Offer not available in all areas. Discount applied by retailer representative at time of contract execution and applies to purchase of 4 or more windows and/or patio doors. Cannot be combined with other offers. Buy one window or patio door, get the second window or patio door of equal or lesser value 40% off. Discount applied to lowest priced window and/or door products in purchase. To qualify for discount offer, initial contact for a free Window and Patio Door Diagnosis must be made and documented on or before 6/30/2025 with the appointment then occurring no more than 10 days after the initial contact. No money down and deferred interest for 24 months available to well qualified buyers on approved credit only. Not all customers may qualify. Higher rates apply for customers with lower credit ratings. Financing not valid with other offers or prior purchases. No Finance Charges will be assessed if promo balance is paid in full in 24 months. Renewal by Andersen retailers are independently owned and operated retailers, and are neither brokers nor lenders. Any finance terms advertised are estimates only, and all financing is provided by third-party lenders unaffiliated with Renewal by Andersen retailers, under terms and conditions arranged directly between the customer and such lender, all subject to credit requirements. Renewal by Andersen retailers do not assist with, counsel or negotiate financing, other than providing customers an introduction to lenders interested in financing. This Renewal by Andersen location is independently owned and operated. “Renewal by Andersen” and all other marks where denoted are marks of Andersen Corporation. ©2025 Andersen Corporation. All rights reserved.
